This resource is designed to assist newcomers and English Language Learners. Many citizens and legal permanent residents in the U.S. with limited English proficiency (LEP), cannot speak, read, write, or understand the English language at a level that permits them to interact effectively with private and government service providers. All of the above diminishes the quality of services, such as healthcare, for LEP individuals, including many U.S. citizen English speaking children whose parents cannot understand the care their children need. This briefing book intends to educate staff on the makeup of these communities, current legislation, and the broad range of issues that affect the LEP population.
