“From this page you can access a number of documents that will assist you in designing, conducting, and implementing the 2003 national quality assessment performance improvement (QAPI) project on clinical health care disparities or culturally and linguistically appropriate services.” – Publisher’s description CONTENTS I. Providing Oral Linguistic Services: A Guide for Managed Care Plans II. Planning Culturally and Linguistically Appropriate Services: A Guide For Managed Care Plans III. Best Practices for Culturally and Linguistically Appropriate Services in Managed Care Conference: June 3 and 4, 2002 in Research Triangle Park, North Carolina. The following files represent a compilation of the sessions presented at the conference.